Return & Refund

Thank you for shopping at Gehengshop.com! We hope you love our products as much as we do. However, if you are not completely satisfied with your purchase, we offer a hassle-free 30-day return policy.

Please note: Returns are not accepted for resale, clearance, last chance, or final sale items.

Return Conditions

You may return goods under the following conditions:

  1. The item must be returned within 30 days of purchase.
  2. Returns are only available for orders within the continental United States.
  3. The product must be returned with all original packaging, parts kits, and manuals.
  4. Items returned without original packaging will not be accepted.
  5. Gehengshop reserves the right to refuse returns if a product does not meet the standards of our return policy.

How to Initiate a Return

To begin the return process, please follow these steps:

  1. Contact Customer Service: Email us at support@gehengshop.com with your order details and proof of purchase.
  2. Receive a Return Label: We will send you a return shipping label within 1-2 business days.
  3. Prepare Your Return: Securely package the item and use the provided shipping label to send it back.

Important:

  • Do not return items to our company address or original warehouse without prior authorization. This may delay your return process.
  • Retain the original packaging until you are certain the item fits your space.

Return Processing Time

  • Return labels issued: Within 1-2 business days.
  • Return completion: Typically 3-7 business days from the date the item is received at our facility.

Refund Policy

Once we receive your returned item:

  1. You will be notified via email.
  2. A refund will be issued to the original payment method used for the purchase.
  3. Refunds may take 5-7 business daysto be processed and reflected in your account, depending on your payment provider or bank.

If you haven’t received your refund:

  1. Check your bank account.
  2. Contact your payment provider or bank for further assistance.
  3. If the issue persists, contact us at support@gehengshop.com.

Damaged or Lost Items

If your package arrives damaged or is lost in transit, please contact us within 7 days of delivery at: support@gehengshop.com.

We will work with you to resolve the issue promptly, including assisting with claims through our shipping partner.

Important Notes

  1. Gehengshop only accepts returns for orders shipped within the continental United States.
  2. Returns and refunds are not available for items marked as resale, clearance, last chance, or final sale.

Contact Information

If you have any questions or need further assistance, feel free to contact us:

  • Phone:+86 18806821568
  • Email:support@gehengshop.com
  • Address: Tangpu Industrial Park, Dipu Street, Anji City, Zhejiang Province, China 313300