Shipping policy

Thank you for visiting Gehengshop.com and shopping with us. At Gehengshop, we strive to ensure fast, secure delivery of your orders. Below is our detailed shipping policy:

Shipping Costs

Shipping Method

Order Amount

Shipping Fee

Standard Shipping

$0.00 and above

Free

Processing and Shipping Time

  • Handling Time:1-2 business days. (During peak periods or holidays, processing times may be longer.)
  • Transit Time:3-7 business days.
  • Order Cut-Off Time:11:00 PM (GMT-05:00), Eastern Standard Time (New York).

Total Delivery Time: 4-9 business days, including handling and shipping.

Shipping Restrictions

  • Gehengshop currently ships only within the continental United States.
  • We do not ship to Alaska, Hawaii, American Samoa, Guam, Puerto Rico, or the U.S. Virgin Islands.
  • We have partnered with FedEx to provide you with transportation services.

Shipping Confirmation and Tracking

Once your order ships, you will receive a confirmation email with a tracking link. Use your order number and email to track the status of your shipment.

Lost or Damaged Items

If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery at:

  • Email:support@gehengshop.com
  • Phone:+86 18806821568

We will assist you in resolving the issue promptly, including filing a claim with the carrier if necessary.

Important Notes

  1. Delivery dates are estimates; actual delivery times may vary due to destination, shipping method, or unforeseen delays such as weather or carrier disruptions.
  2. Customers outside the continental United States are responsible for any customs duties or taxes that may apply.

Contact Us

For further questions or concerns, please contact us:

  • Phone:+86 18806821568
  • Email:support@gehengshop.com
  • Address:Tangpu Industrial Park, Dipu Street, Anji City, Zhejiang Province, China 313300